FAQ

The Ledge Bungy & Swing is reopening for summer 26/27. Join the waitlist and be the first in the know when bookings for the Ledge Bungy & Swing open for summer.

Yeah, we’ve got WhatsApp! Hit us up on +64 3 450 2823.

Once you’ve done any activity with us, you score a 20% repeat customer discount on any future single activity (excludes combos and the Zipride). To book with this discount, please call +64 3 450 1300, message us on WhatsApp +64 34502823, or email [email protected].

All prices on our website are in New Zealand dollars (NZD).

Prices vary by activity and location. Kawarau Bridge Bungy from $320, Kawarau Swing from $240, Kawarau Zipride from $50, Nevis Bungy from $395, Nevis Swing from $325, Nevis Catapult from $295, Ledge Bungy from $240, Ledge Swing from $210, Taupō Bungy from $275, Taupō Swing from $240, Auckland Bridge Bungy from $260, Auckland Bridge Climb from $165, SkyJump from $280, SkyRide from $330, SkyWalk from $215. Child rates are available on most activities. Combo discounts apply when booking 2 or more activities — see our discounts FAQ for details. 

We have age limits in place to ensure everyone’s safety and enjoyment.

Queenstown:

• Kawarau Bridge Bungy 10+ (under 15 requires adult consent).
• Kawarau Swing 8+ (under 15 requires adult consent).
• Ledge Bungy 10+ (under 15 requires adult consent).
• Ledge Swing 10+ (under 15 requires adult consent).
• Nevis Bungy 13+ (under 15 requires adult consent and is recommended to be accompanied).
• Nevis Swing 10+ (under 15 requires adult consent and recommended accompaniment).
• Nevis Catapult 13+ (under 15 requires adult consent and recommended accompaniment).
• Zipride 8+ (8–9 must ride tandem with an adult aged 20+, under 15 require consent).

Taupō:

• Bungy 10+ (under 15 requires adult consent and recommended accompaniment).
• Swing 10+ (under 15 requires adult consent and recommended accompaniment).

Auckland:

• Bridge Bungy 10+ (under 15 requires adult consent; adult recommended on site).
• Bridge Climb 7+ (under 15 requires adult consent; adult recommended on site. Adult recommended on activity for children under 10).
• SkyJump 10+ (under 15 requires adult consent; adult recommended on site).
• SkyWalk 10+ (under 15 requires adult consent; adult recommended on site).
• SkyRide 10+ (under 15 requires adult consent; adult recommended on site).

Each activity has specific weight ranges to ensure your harness and equipment fit safely.

Weight

• Kawarau Bridge Bungy: 35kg min / 150kg max (solo) / 235kg max (tandem)
• Kawarau Swing: 30kg min / 150kg max (solo) / 240kg max (tandem or 3-person)
• Kawarau Zipride: 30kg min / 150kg max 
• Ledge Bungy: 35kg min / 127kg max
• Ledge Swing: 30kg min / 107 kg max
• Nevis Bungy 45kg min / 127kg max
• Nevis Swing :35kg min / 160kg max (solo) / 220kg max (tandem)
• Nevis Catapult: 45kg min / 127kg max
• Taupō Bungy: 35kg min / 140kg max (solo) / 180kg max (tandem)
• Taupō Swing: 30kg min / 150kg max (solo) / 180kg max (tandem)
• Auckland Bridge Bungy: 35kg min / 150kg max solo / 150kg max (tandem)* max weight difference between tandem participants is 30kgs
• Auckland Bridge Climb: Must safely fit harness 35kg min / 150kg max
• Auckland SkyWalk: 30kg min / 127kg max
• Auckland SkyJump: Participants must weigh between 35kg to 150kg. Single participant weight - must weigh between 35kg – 150kg, regardless of if they are jumping by themselves or in tandem.
• Auckland SkyRide: Participants must weigh between 35kg to 150kg. Single participant weight - must weigh between 35kg – 150kg, regardless of if they are jumping by themselves or in tandem.

Height

• SkyWalk minimum user height: 1.3m

For tandem bungy jumps, the maximum weight difference between participants is 30kg. Combined weight limits apply to all tandem bungy options, and final suitability is assessed by our crew on the day. There are no strict height limits, but you must fit securely in the harness or safety systems. Weather conditions may affect operational weight rang

Yes. Tandem options are available on Kawarau Bridge Bungy, Kawarau Swing, Kawarau Zipride, Nevis Swing, Taupō Bungy, Taupō Swing, Auckland SkyRide, SkyJump and Auckland Harbour Bridge Bungy. Combined weight limits apply, and suitability is assessed by our crew on the day.

A bungy uses elastic cords that stretch and rebound after freefall, giving you a bouncing experience. A swing uses cables and rope — you drop and then swing in a large arc, like a giant pendulum, with no bounce. A SkyJump is a controlled descent using a guided cable system and is designed to feel smooth and progressive rather than like a freefall.

Yes. Most sites have spectator areas. Some locations may charge a small spectator fee — check the individual activity page for details.

At some sites (Kawarau Bridge Bungy, Taupō and Auckland Bridge), water touches may be available depending on conditions. Water touches are not guaranteed and are always at the crew’s discretion.

We operate in most weather conditions, including rain. If weather exceeds our operational limits and we are unable to operate, you will be offered a transfer, reschedule or refund.

If you choose not to go ahead with the activity on the day, this is treated as a no-show and is generally non-refundable unless covered under our refund policy.

If we cancel due to weather or safety reasons, you will receive a full refund or free reschedule. If you cancel more than 48 hours before your activity, you’ll receive a 100% refund, minus the 1.99% card transaction fee. Cancellations made less than 48 hours before your activity are non-refundable. Once requested, refunds typically take 5–10 business days to process.

Some medical conditions and circumstances may affect whether you can safely take part, including heart conditions, epilepsy, pregnancy, and recent surgery. If any of these apply to you or someone in your group, please contact our team before booking at [email protected] or disclose your medical condition at check-in so we can advise on your specific activity.

Accessibility varies by activity and site. Some locations offer modified access or support, while others involve stairs, walking tracks or gondola access. If you have accessibility requirements, please contact our reservations team before booking.

Wear closed-toe shoes such as sneakers or trainers. Wear comfortable clothing suitable for the weather. Remove loose items and jewellery. Make sure all pockets are empty. Arrive at least 15 minutes before your booked time.

Due to the risk of eyewear breaking during an activity, you are not permitted to wear your own glasses while completing our activities. However, we have a range of prescription safety goggles available — please chat to the crew on the day.

Yes, spectators are welcome! All our sites let friends and family watch. It’s free and no booking is needed at the Kawarau Bungy Centre, The Ledge Bungy & Swing, The Sky Tower, and Taupō Bungy & Swing. For the Nevis Playground, Auckland Harbour Bridge, and bus customers for the Kawarau Bungy Centre, you’ll need to book a spectator spot, which is $50 for Nevis adults (free for under 10s), free for the Kawarau, and $20 for Auckland Harbour Bridge. Book a spot in the "add-ons" during booking online, or contact our reservations team at [email protected].

Going tandem (2 or more people on the experience at a time) is available at the Kawarau Bridge Bungy, Kawarau Swing, Kawarau Zipride, Nevis Swing, Taupō Bungy, Taupō Swing, Auckland SkyRide, Auckland SkyJump and Auckland Harbour Bridge Bungy. To book a tandem, just reserve two individual spots for the same time and drop a note in the comments saying you want to go tandem. You can also decide on the day if you want to go solo or tandem!

Recovery methods vary by site and may also change depending on weather conditions. At the Kawarau Bridge and Taupō, you're lowered to a boat waiting below. At the Ledge Bungy, Nevis Playground and Auckland Bridge, you're lifted back up to the platform you started from. Whichever way you come back, our crew will continue to host you through the experience. Most visits take around 1.5 - 2 hours from check-in to finish, including getting harnessed up, completing the experience, and reviewing your photos and video after the fact.

Bungy jumping is intense but controlled. You’ll feel a strong initial drop followed by a smooth stretch as the cord absorbs the energy of the jump. Our bungy systems are designed to prevent whiplash by gradually decelerating your fall rather than stopping you abruptly. The forces involved are well within safe limits, and our crew guide you through every step, so you know what to expect.

No. Part of the bungy experience is overcoming fear and making the leap yourself. As a rule, we never push guests unless they ask. Our jump crew will be right there to coach and support you, talking you through exactly what to do so you feel confident and ready when you choose to jump.

You’re secured using professional harness systems with multiple points of attachment. Every connection is checked and double-checked by trained staff before each jump. Our equipment and procedures meet strict safety standards

No. Bungy jumping does not cause your retinas to fall out. The forces involved are well within safe limits, and our systems are designed with safety as the priority.

Nope, you can’t drive to the Nevis—it’s on private land. Our transport is compulsory. If you want to cut down your trip time, you can drive to the Kawarau Bridge (1693 Gibbston Highway) and catch our bus from there. To set that up, call us or email [email protected] with your booking ID and we’ll sort your pick-up spot.

Yes. We strongly recommend booking at least 48 hours in advance to secure your preferred date and time.

All sites operate daily. Opening hours vary by site, season and daylight hours. Please check the individual activity page or your booking confirmation for up-to-date operating times.

The Kawarau Bungy Centre, Taupō Bungy & Swing and Auckland sites are driveable. Nevis Playground experiences are accessed via our shuttle service only.

The Kawarau Bungy Centre, Taupō Bungy & Swing and Auckland Harbour Bridge sites have free parking available. Auckland Sky Tower has paid parking available on site.

We accept major credit and debit cards including Visa and Mastercard, EFTPOS, WeChat Pay, AliPay, UnionPay and Afterpay.

Yes. Discounted child and student rates are available. Group rates are available on request. Repeat activity discounts (same day, same activity) are available at most sites — please talk to the team. Family deals are available at some sites. Combo discounts: book 2 or more AJ Hackett Bungy NZ activities nationwide (excluding Zipride) and receive $50 off per activity; book 3 or more and receive $70 off per activity.

From the date of purchase, gift vouchers are valid for 3 years. The activity must be completed within this period. Once purchased, gift vouchers are non-refundable.

For safety reasons, all participants must be sober at check-in. Anyone deemed to be under the influence of alcohol or drugs will be refused participation and no refund will be provided.

To request your media be resent to a different email, please contact [email protected].

Downloaded files save to your device's default downloads location. 

Camera rules vary by location and activity for safety reasons. All cameras must be approved by our crew on the day.

Auckland: SkyJump, SkyWalk, SkyRide and Bridge Climb — Personal cameras or filming equipment are not permitted during the activity. Auckland Bridge Bungy — securely attached GoPros or action cameras may be permitted; all equipment will be checked by our crew and final approval is given by the Jump Masters on the day. Head-mounted cameras are not permitted; chest or wrist mounts only.

Taupō: Personal cameras are not permitted during the activity; action cameras may be allowed on selected experiences, subject to crew approval on the day; all cameras must be securely mounted and approved by staff before use.

Queenstown: Personal cameras are not permitted during the activity; action cameras may be allowed on selected experiences depending on the activity and conditions; all cameras must be securely mounted and approved by staff before use. Camera rules may change without notice and our crew’s decision on the day is final.

No. Smart glasses and wearable recording devices are not permitted during any activities for safety and privacy reasons.

We capture media of your activity, and this is included in your price. After your experience, you’ll receive a link to an online media portal with unlimited downloads available for 60 days.

If your 60-day download window has passed, contact our team at [email protected] with your activity date and we’ll do our best to retrieve your content.

Please contact us at [email protected] and our team will help resolve the issue.

Weather, technical conditions or power interruptions can affect which photos or videos are captured.

AJ Hackett Bungy NZ is registered under the WorkSafe adventure activity regulations, audited frequency, and operates in accordance with national and international industry standards. We’re quite the pioneers when it comes to Bungy Jumping. So, after we opened, we quickly recognised the need for a written set of rules for commercial operations. We instigated the Code of Practice in 1990. This was written with the help of a variety of industry partners from the adventure, construction and tourism sectors. It’s now an industry standard for Australia and New Zealand, and used as a guideline throughout the world.

Cords and harnesses are inspected before every use by trained crew, and retired well ahead of manufacturer or regulatory limits. All our equipment is subject to rigorous internal regulatory controls and our quality assurance system determines that all equipment is fit for use at all times.

The safety, security and enjoyment of our customers is our absolute number one priority. AJ Hackett Bungy NZ has been operating for nearly 40 years with over 2 million+ jumps completed. Our equipment and procedures are continually assessed, and done in accordance with national and international industry standards.

You're secured using professional harness systems with multiple points of attachment, checked and double-checked by trained staff before every jump. AJ Hackett Bungy NZ is a registered adventure activity operator under WorkSafe New Zealand, audited frequency as part of that registration. Our cords and equipment are inspected before every use and are retired well ahead of any safety threshold.