FAQ

All Bungy Jumpers and Swingers must be at least 10 years old AND 35kgs EXCEPT for the Nevis Bungy, where you must be at least 13 years old AND 45kgs.

The weight restrictions vary by product; here are a list of the minimum and maximum weights. There are no height restrictions on Queenstown Bungy Jumping or Swinging, but all Bridge Climbers and Auckland Bridge Bungy Jumpers must be 120cm and Zipriders must fit the harness correctly.
Kawarau Bridge Bungy – 35kg min/235kg max
Kawarau Zipride – 35kg minimum/150kg max
Ledge Bungy - 35kg min/127 kg max
Nevis Bungy – 45kg min/127 kg max
Auckland Bridge Bungy – 35kg min/150 kg max
Nevis Swing - 35kg min/220 kg max
Ledge Swing - 35kg min/107 kg max

A Bungy Jump utilises our custom made Bungy Cords - after freefalling the cord stretches out to allow you to bounce a few times in an adrenalin fuelled but safe manner. Whilst our Swing attaches to you via wire cables and the Swing rope. Swingers never bounce, after a short freefall the wire or rope catches you and the sensation is the same as a rollercoaster- and you will swing in a massive arc.
Which one is the biggest?
The Nevis Bungy is the highest Bungy Jump in Australasia, it is a whopping 134metres!

Although we cannot always guarantee a water touch due to reasons outside our control, we can offer this option at the Kawarau Bridge Bungy and the Auckland Bridge Bungy.

Absolutely! All of our sites have the capacity to host spectators too, depending on which site it is, there can be costs associated with spectating. See individual site pages for details.

Yes and no... you can drive to the Kawarau Bridge Bungy, located on SH6 in the Gibbston Valley, just 25 minutes from Queesntown and to the Auckland Bridge Climb and Bungy Base in the Westhaven Reserve, just 10 minutes from downtown Auckland. The Ledge Bungy Site is only accessible via the Gondola or the Skyline access walking track. The Nevis site is strictly 4WD private access road only, so you must ride on our buses.

We strongly suggest to all customers that they book at least 48hrs in advance for all activities to ensure that they secure a time and date that best suits them.

Unfortunately, we do not include the Gondola ticket in the price of the Ledge Bungy or the Ledge Swing.

No. You have up to a year to complete all 3 or more of the chosen activities.

Yes, the Kawarau Bridge Bungy and the Auckland Harbour Bridge are the only 2 tandem Bungy options. And the Nevis Swing can also be done tandem. The maximum combined weight at the Kawarau is 235kg and in Auckland is 150kg. There cannot be more than a 30kg difference between the weight of the two Jumpers. Please note that other considerations will be taken into account on the day such as height difference and the weather, so we cannot guarantee until the day of your Jump that you will be able to do it tandem. However, we will work with you to ensure that you are taken care of.

It is located along State Highway #6, in the Gibbston Valley, the main highway on your way from Cromwell, Dunedin and Christchurch. It is located just 25 minutes outside of Queenstown, heading North in the direction of Cromwell.

Our core content is a professionally produced video and minimum set of 8 photos that are available Online or on two choices of USB key – standard USB 3 carabiner style USB, or our 5-Way USB key providing direct connect to devices via standard USB 3, i-Phone connection, Android, USB-C, and MicroSD. As we upgrade our Photo and Video technology across our products, we are introducing bonus photo and video content that is available on day, on one of our USB keys only.

High resolution, good quality images. They are the same quality no matter what option you choose.
Technically, photos are around 3800x1600, and vary between 1-4 megabytes depending on the photo composition (how much colour and contrast in the photo). Photos are shot on Canon or Nikon cameras, depending on site/activity, in Medium, “normal” jpeg format. They can be printed A3 and they look great!
We cannot provide the RAW format straight off the cameras as these are simply too large to process in a timely manner and store for the volume of customers we have.

Photos and video are online for 6 months. They must be downloaded within this period as they will be purged past that point. If you forget to download your content within that time, we may be able to re-upload at a cost of $20.00.

We provide high definition videos for all our Jumpers, Swingers, Bridge Climbers and Zipriders!
Our videos are in the high definition range and provided in a number of formats specific to the purchase option chosen:

Online
HD video and photos are shown directly from our website and downloadable as many times as you wish. The speed and bandwidth of your internet connection will determine the performance of viewing your content.

USB
We provide the HD video and high quality photos on our USB keys.

Absolutely! If you are really keen to take home your proof even before you jump, then be our guest! We will take payment and put a Photo/Video credit against your booking and once you have jumped, you can talk with our Photo and Video Jed-I team to choose exactly how you want to take your proof home with you.

You need to read the instructions for your particular device of how to do this as the process will be entirely dependent on the device you are using.
For further information you can click here.

If you purchase our online option, in theory your proof should be ready within half an hour. However, on busy days this can take longer with the volume of data uploading. As you might have noticed, our products are in remote and challenging areas where data connectivity is challenging!

If your IDIDIT code doesn’t work the first time you try, don’t panic, your media will just be queued and waiting to upload. If it’s been over 24 hours and you still can’t access your media, feel free to email us.

We recommend you use the media player VLC if your default media players do not work. This is a universal media player for PC’s and Apple MAC’s and is highly regarded in the marketplace. It is free to download so head to Google and search VLC (the one with the orange road cone!)

No problem, first try to reset your password yourself but if this doesn’t work then flick us an email, please include the email address you’ve used to log into IDIDIT, and we’ll amend your password for you.

Yes, simply email us and state what you would like to purchase!
We keep all photos and videos indefinitely (except Zipride P&V which is kept for 6 months), however as our photo and video systems have been upgraded at different times over the years, you will need to check with us first to ensure we still have your media!

It will all depend on what you purchase and when it was purchased. Simply email us with as much information as possible (full name, product you did, date you did it) and our Customer Service team will be on the case! We charge a fee of $20.00 to cover the cost of restoring this from our archives and hosting Online.

Once you take receipt of your photo and video purchase (includes all forms of photo and video distribution methods) there is no right of return for exchange or refund.

All AJ Hackett Bungy New Zealand photo and video is not permitted for any commercial use; we reserve the right to use any recording and images for promotional purposes without reward.