TERMS AND CONDITIONS
Yep, we know the fine print can seem a bit boring but all this info is important stuff about your booking so please take a minute or two to review and contact us
with any questions.
Once an AJ Hackett Bungy New Zealand product has been booked and paid for this product is non-transferable and non-refundable. Special conditions may apply. If you would like to move your booking forward or discuss any other booking issues, feel free to give us a call on 0800 286 495
All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. Any promotions or discounts are applied to the RRP. AJ Hackett Bungy New Zealand reserves the right to alter published prices at any time. Child price applies to children aged 10-14 years inclusive for all activities excluding Auckland Bridge Climb 7-14 years, Kawarau Zipride 8-14 years (ages 8-9 must ride tandem with an adult) and Nevis Bungy & Nevis Catapult, no child price applicable minimum age is 13 years. Family packages are valid for 2 Adults and 2 Child.
When purchasing a multi-site combo that could include both Auckland and Queenstown based activities you have up to 12 months to fully complete your additional activities.
For new bookings our standard cancellation policy is;
Cancellation more than 48 hours in advance = 100% refund
Cancellation less than 48 hours in advance = Non-refundable
You can change the date of your booking, at no cost, up to 48 hours in advance. Booking changes within 48 hours will incur a $50 change fee. If you fail to arrive for your scheduled booking time your booking will be non-refundable. Please check your activity details carefully for your report time.
If your booking is impacted by COVID-19 travel restrictions;
Cancellation more 4 hours in advance = 100% refund.
Cancellation less than 4 hours in advance = Non-refundable
You can change the date of your booking, at no cost, up to 4 hours in advance. Booking changes within 4 hours will incur a $50 change fee. If you fail to arrive for your scheduled booking time your booking will be non-refundable. Please check your activity details carefully for your report time.
Kawarau Bridge Bungy & Kawarau Zipride
With FREE transport - 30 mins prior to departure
Self Drive - 15 mins prior to scheduled time
Ledge Bungy & Ledge Swing
15 mins prior, we recommend catching the gondola 30mins prior
Nevis Bungy, Nevis Swing & Nevis Catapult
30 mins prior to departure
Taupo Bungy & Taupo Swing
With FREE transport – 10 min prior to departure Self-Drive –Check-in at your scheduled time.
Auckland Bridge Bungy & Auckland Bridge Climb
With FREE transport - 10 mins prior to departure
Self Drive - Check-in at your scheduled time
SkyJump & SkyWalk
15 mins prior to scheduled time
You can date change your booking FEE FREE up to 48 hours in advance. Booking changes within 48 hours will incur a $50 change fee.
Before you jump, swing or zipline, make sure you’re well rested, hydrated and have recently eaten.
Tell your Bungy Crew if you have any of the following;
- High or low blood pressure
- High myopia
- Heart condition
- Broken or fractured bones/dislocations
- Fragile skin
- Neurological disorders
- Panic/anxiety attacks
- Any recent sprains/muscular injuries.
Please note the above list does not automatically exclude you from our activities, and the list is not exhaustive. If you have concerns about a condition not mentioned, please contact our team prior to travel.
Unfortunately, we can’t permit pregnant activity-seekers, or those with photosensitive epilepsy. And if you have osteoporosis, scoliosis or a recent concussion, we’ll need to see a doctor’s certificate.
If you wear glasses? For safety reasons, they may not be able to be worn. However, prescription safety glasses are available, free of charge.
DISABLED & IMPAIRED CUSTOMERS
We endeavour to provide fun, safe and exhilarating activities for all who love to challenge themselves. Due to the nature of our activities we have a few requirements and restrictions.
If you have any of the following impairments, please consider the below:
Hearing Impaired - It is important that you can interpret the safety information/guidelines from our crew. If you are unable to lip read you will need an interpreter with you at all times. Printed safety information is available.
Partially Sighted or Blind - You will be required to make you own way around our sites and therefore will need to have a guide with you at all times. The Ledge Bungy & Swing may not be suitable as you are required to manually connect recovery equipment.
Mobility Impaired (also prosthetics) - The Kawarau is the preferred Queenstown site for those with more severe mobility impairment. It has the best access and the products have the most suitable recovery systems.
Participation in activities will always be dependent on the nature of the disability and can be discretionary. As we are not medical professionals, to ensure that we can keep you safe we will require sign-off from a doctor or medical professional. We are looking for assurance that your body can cope with the related activity loadings. For more detailed information about physical requirements and the process to follow with your doctor please review our Guidelines for Impaired Participants.
For bookings and more information please contact us.
Gift Vouchers are not redeemable for cash. No discounts apply. ID is required upon presentation of Gift Voucher. Gift Vouchers cannot be on sold. Gift Vouchers are valid for 12 months.
Participation in adventure activities involves a degree of risk. All customers will be required to sign a waiver upon activity check-in.
Photo & Video
Once you take receipt of your photo and video purchase (includes all forms of photo and video distribution methods) there is no right of return for exchange or refund. All AJ Hackett Bungy New Zealand photo and video is not permitted for any commercial use; we reserve the right to use any recording and images for promotional purposes without reward.
Photographs of customers may be used by AJ Hackett Bungy New Zealand for promotional purposes.
No responsibility can be accepted for entries not received for whatever reason.
AJHBNZ reserves the right to cancel or amend the competition and these terms and conditions without. Any changes to the competition will be notified to entrants as soon as possible.
AJHBNZ is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winner will be chosen by an AJHBNZ representative.
The winner will be notified on either Instagram or Facebook within 24 hours of the closing date. If the winner cannot be contacted or do not claim the prize within 48 hours of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
The competition and these terms and conditions will be governed by New Zealand law and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, or any other Social Network. You are providing your information to AJHBNZ and not to any other party.