FAQ

We have age limits in place to ensure everyone’s safety and enjoyment.

Queenstown:

• Kawarau Bridge Bungy 10+ (under 15 requires adult consent).
• Kawarau Swing 8+ (under 15 requires adult consent).
• Nevis Bungy 13+ (under 15 requires adult consent and is recommended to be accompanied).
• Nevis Swing 10+ (under 15 requires adult consent and recommended accompaniment).
• Nevis Catapult 13+ (under 15 requires adult consent and recommended accompaniment).
• Zipride 8+ (8–9 must ride tandem with an adult aged 20+, under 15 require consent).

Taupō:

• Bungy 10+ (under 15 requires adult consent and recommended accompaniment).
• Swing 10+ (under 15 requires adult consent and recommended accompaniment).

Auckland:

• Bridge Bungy 10+ (under 15 requires adult consent; adult recommended on site).
• Bridge Climb 7+ (under 15 requires adult consent; adult recommended on site. Adult recommended on activity for children under 10).
• SkyJump 10+ (under 15 requires adult consent; adult recommended on site).
• SkyWalk 10+ (under 15 requires adult consent; adult recommended on site).

Each activity has specific weight ranges to ensure your harness and equipment fit safely.

Weight

• Kawarau Bridge Bungy: 35kg min / 160kg max (solo) / 235kg max (tandem)
• Kawarau Swing: 30kg min / 150kg max (solo) / 240kg max (tandem or 3-person)
• Kawarau Zipride: 30kg min / 150kg max; Nevis Bungy 45kg min / 127kg max
• Nevis Swing :35kg min / 160kg max (solo) / 220kg max (tandem)
• Nevis Catapult: 45kg min / 127kg max
• Taupō Bungy: 35kg min / 140kg max (solo) / 180kg max (tandem)
• Taupō Swing: 30kg min / 140kg max (solo) / 180kg max (tandem)
• Auckland Bridge Bungy: 35kg min / 150kg max solo / 150kg max (tandem)* max weight difference between tandem participants is 30kgs
• Auckland Bridge Climb: Must safely fit harness 35kg min / 150kg max
• Auckland SkyWalk: 30kg min / 127kg max
• Auckland SkyJump: Must safely fit harness 30kg min / 122kg max

Height

• SkyWalk minimum user height: 1.3m

For tandem bungy jumps, the maximum weight difference between participants is 30kg. Combined weight limits apply to all tandem bungy options, and final suitability is assessed by our crew on the day. There are no strict height limits, but you must fit securely in the harness or safety systems. Weather conditions may affect operational weight rang

Yes. Tandem options are available on Kawarau Bridge Bungy, Kawarau Swing, Kawarau Zipride, Nevis Swing, Taupō Bungy, Taupō Swing and Auckland Harbour Bridge Bungy. Combined weight limits apply, and suitability is assessed by our crew on the day.

A bungy uses elastic cords that stretch and rebound after freefall, giving you a bouncing experience. A swing uses cables and rope — you drop and then swing in a large arc, like a giant pendulum, with no bounce. A SkyJump is a controlled descent using a guided cable system and is designed to feel smooth and progressive rather than like a freefall.

Yes. Most sites have spectator areas. Some locations may charge a small spectator fee — check the individual activity page for details.

At some sites (Kawarau Bridge Bungy, Taupō and Auckland Bridge), water touches may be available depending on conditions. Water touches are not guaranteed and are always at the crew’s discretion.

We operate in most weather conditions, including rain. If weather exceeds our operational limits and we are unable to operate, you will be offered a transfer, reschedule or refund.

If you choose not to go ahead with the activity on the day, this is treated as a no-show and is generally non-refundable unless covered under our refund policy.

If we cancel due to weather or safety reasons, you will receive a full refund or free reschedule. If you cancel more than 48 hours before your activity, you’ll receive a 100% refund, minus the 1.99% card transaction fee. Cancellations made less than 48 hours before your activity are non-refundable. Once requested, refunds typically take 5–10 business days to process.

Accessibility varies by activity and site. Some locations offer modified access or support, while others involve stairs, walking tracks or gondola access. If you have accessibility requirements, please contact our reservations team before booking.

Wear closed-toe shoes such as sneakers or trainers. Wear comfortable clothing suitable for the weather. Remove loose items and jewellery. Make sure all pockets are empty. Arrive at least 15 minutes before your booked time.

Due to the risk of eyewear breaking during an activity, you are not permitted to wear your own glasses while completing our activities. However, we have a range of prescription safety goggles available — please chat to the crew on the day.

Recovery methods vary by site and may also change depending on weather conditions. In general, our systems will either guide you back to the platform you started from, or safely lower you to a recovery area, where our crew will continue to host you through the experience.

Bungy jumping is intense but controlled. You’ll feel a strong initial drop followed by a smooth stretch as the cord absorbs the energy of the jump. Our bungy systems are designed to prevent whiplash by gradually decelerating your fall rather than stopping you abruptly. The forces involved are well within safe limits, and our crew guide you through every step, so you know what to expect.

No. Part of the bungy experience is overcoming fear and making the leap yourself. As a rule, we never push guests unless they ask. Our jump crew will be right there to coach and support you, talking you through exactly what to do so you feel confident and ready when you choose to jump.

You’re secured using professional harness systems with multiple points of attachment. Every connection is checked and double-checked by trained staff before each jump. Our equipment and procedures meet strict safety standards

No. Bungy jumping does not cause your retinas to fall out. The forces involved are well within safe limits, and our systems are designed with safety as the priority.

Yes. We strongly recommend booking at least 48 hours in advance to secure your preferred date and time.

All sites operate daily. Opening hours vary by site, season and daylight hours. Please check the individual activity page or your booking confirmation for up-to-date operating times.

The Kawarau Bungy Centre, Taupō Bungy & Swing and Auckland sites are driveable. Nevis Playground experiences are accessed via our shuttle service only.

The Kawarau Bungy Centre, Taupō Bungy & Swing and Auckland Harbour Bridge sites have free parking available. Auckland Sky Tower has paid parking available on site.

We accept major credit and debit cards including Visa and Mastercard, EFTPOS, WeChat Pay, AliPay, UnionPay and Afterpay.

Yes. Discounted child and student rates are available. Group rates are available on request. Repeat activity discounts (same day, same activity) are available at most sites — please talk to the team. Family deals are available at some sites. Combo discounts: book 2 or more AJ Hackett Bungy NZ activities nationwide (excluding Zipride) and receive $50 off per activity; book 3 or more and receive $70 off per activity.

From the date of purchase, gift vouchers are valid for 3 years. The activity must be completed within this period. Once purchased, gift vouchers are non-refundable.

For safety reasons, all participants must be sober at check-in. Anyone deemed to be under the influence of alcohol or drugs will be refused participation and no refund will be provided.

Camera rules vary by location and activity for safety reasons. All cameras must be approved by our crew on the day.

Auckland: SkyJump, SkyWalk, SkyRide and Bridge Climb — Personal cameras or filming equipment are not permitted during the activity. Auckland Bridge Bungy — securely attached GoPros or action cameras may be permitted; all equipment will be checked by our crew and final approval is given by the Jump Masters on the day. Head-mounted cameras are not permitted; chest or wrist mounts only.

Taupō: Personal cameras are not permitted during the activity; action cameras may be allowed on selected experiences, subject to crew approval on the day; all cameras must be securely mounted and approved by staff before use.

Queenstown: Personal cameras are not permitted during the activity; action cameras may be allowed on selected experiences depending on the activity and conditions; all cameras must be securely mounted and approved by staff before use. Camera rules may change without notice and our crew’s decision on the day is final.

No. Smart glasses and wearable recording devices are not permitted during Queenstown activities for safety and privacy reasons.

We capture media of your activity, and this is included in your price. After your experience, you’ll receive a link to an online media portal with unlimited downloads available for 60 days.

If your 60-day download window has passed, contact our team at [email protected] with your activity date and we’ll do our best to retrieve your content.

Please contact us at [email protected] and our team will help resolve the issue.

Weather, technical conditions or power interruptions can affect which photos or videos are captured.