QBC Sales & Service Supervisor

AJ Hackett Bungy NZ is synonymous with innovation, sitting at the cutting edge of adventure tourism and leading the world in gravity-defying challenges. Proudly Kiwi, we’ve spent almost three and a half decades creating unforgettable experiences — all while maintaining a 100% spotless safety record.  We’re about much more than “just” Bungy. We’re a passionate crew who love what we do, and we’re looking for someone to jump in and join the ride.

About the role

We’re on the hunt for a Sales & Service Supervisor to help lead the daily buzz at the Queenstown Bungy Centre (QBC) — one of New Zealand’s most iconic tourism hubs.

This role sits right at the heart of the action. You’ll help guide the crew, drive sales performance, deliver outstanding customer experiences and keep the site running safely and smoothly every day.

This is a full-time role averaging 40 hours per week, worked across a roster including weekends and public holidays. The position is rostered five days per week (Sunday–Saturday) as the Queenstown Bungy Centre operates seven days a week.

What you’ll be doing:

• Leading and supporting the daily Sales & Service Crew
• Coaching the team to maximise sales conversions and revenue
• Delivering outstanding customer experiences for every visitor
• Building relationships with local agents, tour operators and visiting groups
• Maintaining a fun, energetic and professional site atmosphere
• Supporting site safety and operational procedures

What we’re looking for:

• Previous supervisory or team leadership experience
• Strong customer service and sales skills
• Experience in tourism, hospitality or retail environments
• A confident communicator who can motivate and guide a team
• Someone who thrives in fast-paced environments and stays calm under pressure
• Eligibility to work in New Zealand

If you live by the rule of “Live More, Fear Less” and want to be part of a team that brings energy, passion and fun to work every day, we’d love to hear from you.

We’re committed to fair hiring, equal opportunity and building a diverse crew who take pride in what they do.  Send your application to [email protected] quoting ref: LEAD THE HYPE!