FAQs

General FAQ's

  • What age do I have to be to Bungy Jump or Swing?

    All Bungy Jumpers and Swingers must be at least 10 years old AND 35kgs EXCEPT for the Nevis Bungy, where you must be at least 13 years old AND 45kgs.

  • What are the weight/height restrictions for a Bungy, Swing and Climb?

    The weight restrictions vary by product, here are a list of the minimum and maximum weights.  There are no height restrictions on Bungy Jumping or Swinging, but all Bridge Climbers must be 120cm

    Kawarau Bridge Bungy – 35kg min/235 kg max
    Ledge Bungy - 35kg min/127 kg max
    Nevis Bungy – 45kg min/127 kg max
    Auckland Bridge Bungy – 35kg min/150 kg max
    Nevis Swing - 35kg min/220 kg max
    Ledge Swing - 35kg min/107 kg max

  • What is the difference between a Bungy and a Swing?

    A Bungy Jump utilises our custom made Bungy Cords - after freefalling the cord stretches out to allow you to bounce a few times in an adrenalin fuelled but safe manner. Whilst our Arc attaches to you via wire cables and the Swing rope. Swingers never bounce, after a short freefall the wire or rope catches you and the sensation is the same as a rollercoaster- and you will swing in a massive arc.

  • Which one is the biggest?

    The Nevis Bungy is the Highest Bungy Jump in Australasia; it's a whopping 134m!

  • Can I touch the water?

    Water Touch can be done at the Kawarau Bridge Bungy and the Auckland Harbour Bridge Bungy. Although we cannot guarantee a water touch as Jump styles do vary.

  • Do I have to wear shoes?

    Covered footwear is mandatory for the Nevis Bungy, the Auckland Bridge Bungy & the Auckland Bridge Climb. As for the Kawarau Bridge Bungy, The Ledge and the Nevis Swing, you may choose to wear shoes or go barefoot.

  • Can my friends and family come watch me?

    Absolutely! All of our sites have the capacity to host spectators too, depending on which site it is, there can be costs associated with spectating. See individual site pages for details.

  • Can I drive myself?

    Yes and no...  you can drive to the Kawarau Bridge Bungy, located on SH6 in the Gibbston Valley, just 25 minutes from Queesntown and to the Auckland Bridge Climb and Bungy Base in the Westhaven Reserve, just 10 minutes from downtown Auckland.  The Ledge Bungy Site is only accessible via the Gondola or the Skyline access walking track. And the Nevis site is strictly 4WD private access road only, so you must ride on our buses.

  • How long does it take?

    We recommend you to allow:

    • 2 ½ hours for the Kawarau Bridge Bungy, the Auckland Bridge Bungy & the Auckland Bridge Climb.
    • 1 hour for the Ledge Bungy and Ledge Swing
    • 4 hours for the Nevis Bungy and Nevis Swing.
  • Do I need to book ahead?

    We strongly suggest to all customers that they book at least 48hrs in advance for all activities to ensure that they secure a time and date that best suits them.

  • What's the difference between the Ledge Swing and the Nevis Swing?

    Firstly, size is the main difference. The Nevis Swing is the World's Biggest Swing - it is a 70m drop that then swings in a massive 300m arc, hurtling you through the valley at crazy speeds. The Ledge Swing is a rope style swing of roughly 40m but located 400m above the magnificent Queenstown resort.

  • What's the difference between the 3 Bungy Sites in Queenstown?

    The main difference is the size; the Nevis Bungy is almost 3 times higher than the Kawarau Bridge and The Ledge Bungy Sites. The Nevis is our big one- 134m of pure adrenaline action, wearing a full body harness that attaches at both your waist and feet.

    The Kawarau is the original - the only site that allows you to get wet if your heart desires and the only one where you are lowered down into a raft after your jump.  It is also the only site in Queenstown where you can tandem Bungy!

    The Ledge Bungy is the only site where your feet are not tied- it is a full body harness jump that allows you do a freestyle jump, back flips, running off etc.

  • Where is the Kawarau Bridge Bungy Site?

    It is located along State Highway #6, in the Gibbston Valley, the main highway on your way from Cromwell, Dunedin and Christchurch. It is located just 25 minutes outside of Queenstown, heading North in the direction of Cromwell.

  • Is the gondola included for the Ledge Bungy?

    Unfortunately, we do not include the Gondola ticket in the price of the Ledge Bungy or the Ledge Swing.

  • Do you sell gift vouchers?

    Yes, we sell Gift Vouchers for all our activities here in New Zealand- Auckland and Queenstown. They are valid for one year from the date of purchase and are non-transferable and non-refundable.

  • Does a Thrillogy or any of your other combos have to be completed in one day?

    No. You have up to a year to complete all 3 or more of the chosen activities.

  • I want to go tandem, can I?

    Yes, the Kawarau Bridge Bungy and the Auckland Harbour Bridge are the only 2 tandem Bungy options. And the Nevis Swing can also be done tandem.

  • What are the restrictions for tandem bungys?

    The maximum combined weight at the Kawarau is 235kg and in Auckland is 150kg. There cannot be more than a 30kg difference between the weight of the two Jumpers. Please note that other considerations will be taken into account on the day such as height difference and the weather, so we cannot guarantee until the day of your Jump that you will be able to do it tandem.  However, we will work with you to ensure that you are taken care of.


Photo FAQ's

  • What size are my photos?

    High resolution, good quality images, they are the same quality no matter what option you choose.

    Specifically, photos are about 3800x1600, and around 1-2 megabytes, but can vary depending on the photo, photos are shot in Nikon cameras in Medium, “normal” jpeg format. They can be printed A3 and they look great!

  • How long will my photos remain online?

    Photos and Video are online for a minimum of 6 months.

  • Can I see and purchase my photos and video in town?

    The photos and videos can only be viewed at one of our sites, however if you've already seen them and simply didn't buy them at the time our crew in town are able to order and take payment for these.

  • Are the pictures on the DVD?

    Yes - we can put them on DVD. Either alongside your video or by themselves.

  • Can I order my photos off the internet?

    Yes, simply send us an email and we will work with you to place your order.

  • What happens if my photos or video were missed and I've prepaid for them?

    This happens rarely but unfortunately as with any technology it could occur.  We will provide you the opportunity to rejump so we can capture your experience for you or offer you a refund of your photo and/or video product.


Video FAQ's

  • Downloading Videos using Apple Devices

    Trying to upload your Bungy or Swing video using an Apple device?  'How to access your Video using an Apple Device'

  • What format is the video? NTSC/PAL?

    As technology upgrades occur at differing times, specifications at sites do differ.      

    Video resolutions at sites are:

     

    Kawarau:  720p 50fps 

    Nevis:        1080i 50fps

    Ledge:       1080i 50fps

    Auckland:  1080p 50fps

    for our online product, we provide a web optimised video format for viewing direct from the site.   When downloaded from the site, videos will be in the above quality per the site.

     

  • How do I put the DVD onto facebook?

    You will need software to 'rip' the DVD, and software to convert to web optimised video. This is essentially the same as what you would need to do to copy any type of DVD.

  • Is the DVD copyright, or can I upload from the disk?

    There is no copyright on the disk, you can copy and upload to your hearts content – after all this is your memento!