FAQs

  • What age do I have to be to Bungy Jump or Swing?

    All Bungy Jumpers and Swingers must be at least 10 years old AND 35kgs EXCEPT for the Nevis Bungy, where you must be at least 13 years old AND 45kgs.

  • What are the weight/height restrictions for a Bungy, Swing and Climb?

    The weight restrictions vary by product, here are a list of the minimum and maximum weights.  There are no height restrictions on Bungy Jumping or Swinging, but all Bridge Climbers must be 120cm

    Kawarau Bridge Bungy – 35kg min/235 kg max
    Ledge Bungy - 35kg min/127 kg max
    Nevis Bungy – 45kg min/127 kg max
    Auckland Bridge Bungy – 35kg min/150 kg max
    Nevis Swing - 35kg min/220 kg max
    Ledge Swing - 35kg min/107 kg max

  • What is the difference between a Bungy and a Swing?

    A Bungy Jump utilises our custom made Bungy Cords - after freefalling the cord stretches out to allow you to bounce a few times in an adrenalin fuelled but safe manner. Whilst our Arc attaches to you via wire cables and the Swing rope. Swingers never bounce, after a short freefall the wire or rope catches you and the sensation is the same as a rollercoaster- and you will swing in a massive arc.

  • Which one is the biggest?

    The Nevis Bungy is the Highest Bungy Jump in Australasia; it's a whopping 134m!

  • Can I touch the water?

    Water Touch can be done at the Kawarau Bridge Bungy and the Auckland Harbour Bridge Bungy. Although we cannot guarantee a water touch as Jump styles do vary.

  • Do I have to wear shoes?

    Covered footwear is mandatory for the Nevis Bungy, the Auckland Bridge Bungy & the Auckland Bridge Climb. As for the Kawarau Bridge Bungy, The Ledge and the Nevis Swing, you may choose to wear shoes or go barefoot.

  • Can my friends and family come watch me?

    Absolutely! All of our sites have the capacity to host spectators too, depending on which site it is, there can be costs associated with spectating. See individual site pages for details.

  • Can I drive myself?

    Yes and no...  you can drive to the Kawarau Bridge Bungy, located on SH6 in the Gibbston Valley, just 20 minutes from Queesntown and to the Auckland Bridge Climb and Bungy Base in the Westhaven Reserve, just 10 minutes from downtown Auckland.  The Ledge Bungy Site is only accessible via the Gondola or the Skyline access walking track. And the Nevis site is strictly 4WD private access road only, so you must ride on our buses.

  • How long does it take?

    We recommend you to allow:

    • 2 ½ hours for the Kawarau Bridge Bungy, the Auckland Bridge Bungy & the Auckland Bridge Climb.
    • 1 hour for the Ledge Bungy and Ledge Swing
    • 3.5 hours for the Nevis Bungy and Nevis Swing.
  • Do I need to book ahead?

    We strongly suggest to all customers that they book at least 48hrs in advance for all activities to ensure that they secure a time and date that best suits them.

  • What's the difference between the Ledge Swing and the Nevis Swing?

    Firstly, size is the main difference. The Nevis Swing is the World's Biggest Swing - it is a 70m drop that then swings in a massive 300m arc, hurtling you through the valley at crazy speeds. The Ledge Swing is a rope style swing of roughly 40m but located 400m above the magnificent Queenstown resort.

  • What's the difference between the 3 Bungy Sites in Queenstown?

    The main difference is the size; the Nevis Bungy is almost 3 times higher than the Kawarau Bridge and The Ledge Bungy Sites. The Nevis is our big one- 134m of pure adrenaline action, wearing a full body harness that attaches at both your waist and feet.

    The Kawarau is the original - the only site that allows you to get wet if your heart desires and the only one where you are lowered down into a raft after your jump.  It is also the only site in Queenstown where you can tandem Bungy!

    The Ledge Bungy is the only site where your feet are not tied- it is a full body harness jump that allows you do a freestyle jump, back flips, running off etc.

  • Where is the Kawarau Bridge Bungy Site?

    It is located along State Highway #6, in the Gibbston Valley, the main highway on your way from Cromwell, Dunedin and Christchurch. It is located just 20 minutes outside of Queenstown.

  • Is the gondola included for the Ledge Bungy?

    Unfortunately, we do not include the Gondola ticket in the price of the Ledge Bungy or the Ledge Swing. However, we do offer a combo for the Ledge Bungy/Ledge Swing and 5 Luge rides including a gondola ticket, which is a great alternative!

  • Do you sell gift vouchers?

    Yes, we sell Gift Vouchers for all our activities here in New Zealand, they are valid for one year from the date of purchase and are non-transferable and non-refundable.

  • Does a Thrillogy or any of your other combos have to be completed in one day?

    No. You have up to a year to complete all 3 or more of the chosen products.

  • I want to go tandem, can I?

    Yes, the Kawarau Bridge Bungy and the Auckland Harbour Bridge are the only 2 tandem Bungy options. And the Nevis Swing can also be done tandem.

  • What are the restrictions for tandem bungys?

    The maximum combined weight at the Kawarau is 235kg and in Auckland is 150kg. There cannot be more than a 30kg difference between the weight of the two Jumpers. Please note that other considerations will be taken into account on the day such as height difference and the weather, so we cannot guarantee until the day of your Jump that you will be able to do it tandem.  However, we will work with you to ensure that you are taken care of.

  • What if my DVD/USB or Online doesn't work?

    First, have a look at our Photo and Video FAQ's below to help you solve the problem. If your products are still not woking correctly, please fill out our Enquiry Form and a member of our Photo and Video department will be in touch shortly.

  • How long does it take you to make my photos and video after my Jump/Swing/Slimb?

    Kawarau - Your photos and video should be ready for you to view and purchase by the time you get back into the building

    Ledge - The video is ready immediately on your return to the building to view and purchase and the photos are ready on screen for you to view. Once you purchase the photos this takes about 5-10 minutes to print and package (depending on how many are in the queue)

    Nevis - Your photos and video should be ready for you to view onscreen when you return to the building. Once you have chosen how you would like to obtain your photo and/or video (on what consumable) it will take approximately 5-10 minutes to produce your collateral (depending on how many products are in the queue)

  • Why is it taking so long for my photos/DVD/usb to be produced?

    Occasionally we have technical issues, and sometimes we will need to clear a backlog of pending products, which can take a few minutes.

  • How big is the media stick?

    4GB.

  • Can I order my photos and video in town after I return from my experience?

    Nevis - Yes – we will place your order and this will be fulfilled at the Nevis site as soon as possible and sent into town for you to pick up.

    Kawarau and Ledge - Yes for Photos – we will place your order and this will be fulfilled from site and sent into town for you to pick up. Unfortunately, no for Video past the day of your experience as these are not kept digitally

  • If I buy DVD and photos here, can I upgrade to a full monty at another site? (if I do further jumps and want photo and video of all)

    Yes of course you can!


Photo FAQ's

  • What time will the photos will be online?

    At the Ledge, your photos will be online after 48 hours.

    At the Nevis and Kawarau your photos will be available online within 15 minutes of you making your purchase of this product.

  • What size are my photos?

    High resolution, good quality images, they are the same quality no matter what option you choose.

    Specifically, photos are about 3800x1600, and around 1-2 megabytes, but can vary depending on the photo, photos are shot in Nikon cameras in Medium, “normal” jpeg format. They can be printed A3 and they look great!

  • What's the difference between the Kawarau, Ledge and Nevis printed photo offerings?

    Kawarau provides 3 standard fixed shots, plus 5 roving photographer shots of your experience.

    Nevis Bungy and Nevis Swing provide 4 standard fixed camera positions, each camera takes 2 to 3 shots each, for a maximum of 8 shots in total.

    Ledge provides 3 standard fixed shots year round, and with weather, and light conditions permitting, another 5 roving photographer shots.

  • Do the photos come on a CD, on the DVD with the video, or USB here at the Kawarau or the Ledge?

    Not yet, until the Kawarau and Ledge are upgraded fully to our new digital solution which is coming!

  • At the Nevis, can I just get the photos on a CD?

    No, but you can get them on a DVD either by themselves, or alongside your video.

  • How long will my photos remain online?

    Photos are online for 6 months for the Ledge.

    Photos and Video are online for a minimum of 1 Year for the Nevis and the Kawarau.

  • How many photos do I get printed?

    Kawarau 8, Nevis 8, Ledge 8 (Depending on lighting conditions).

  • Can I print just one photo?

    Yes but you will still be charged the full price. This is because the bulk of the cost is associated with the capture of the images not just for the consumable output.

  • Can I see my photos and video in town?

    No, they are viewable onsite only.

  • Are the pictures on the DVD?

    Yes - at the Nevis and the Kawarau we can put your photos on the DVD, either by themselves or alongside your video. At the Ledge we cannot at this stage.

  • Can I order my photos off the internet?

    Yes, simply send us an email and we will work with you to place your order.

  • What happens if my photos or DVD was missed and I've prepaid for them?

    This happens rarely but unfortunately as with any technology it could occur.  We will provide you the opportunity to rejump so we can capture your experience for you or offer you a refund of your photo and/or video product.


Video FAQ's

  • How do I put the DVD onto facebook?

    You will need software to 'rip' the DVD, and software to convert to web optimised video. This is essentially the same as what you would need to do to copy any type of DVD.

  • Is the DVD copyright, or can I upload from the disk?

    There is no copyright on the disk, you can copy and upload to your hearts content – after all this is your memento!

  • What format is the video? NTSC/PAL?

    On the DVD it is in standard DVD format Mpeg2.

    On the USB there are two:
    WMA, Web Quality 573Kbps, 25fps, 480x360
    MPEG2, DVD quality, 25fps, 780x576

    On the web:
    WMA, Web Quality 573Kbps, 25fps, 480x360

  • Do I get my DVD cheaper at the Ledge if I have bought the DVD at the Nevis?

    No.

  • Do I get a same day other site discount for photos or DVD?

    No.

  • Can I get just online video option for the Nevis?

    Yes.

  • Can I get online video for the Ledge?

    We cannot provide this option until the Ledge is upgraded. However, if you purchase your DVD from these sites, you could 'rip' the video yourself.